Email and phone
Email is also the contact channel for enquiries outside customer service hours. We do not promise an immediate response.
For an existing purchase
Include your order or report reference, the purchase email, the plate and state or VIN you searched, and a short description of the issue. If you have already paid, contact us before making another purchase for the same report.
Protect your information
Do not send full card numbers, card security codes, passwords or unnecessary identity documents. We may need to confirm ownership of a purchase before releasing a saved report.
Refund and privacy requests
Use the same email for payment and refund enquiries, or privacy requests. Tell us what happened and what help you are requesting.