Privacy policy

Information we handle

We handle the plate and state or VIN submitted for a search, returned vehicle information, order references, purchase email details received through payment, payment status, purchased reports and support correspondence. Technical information and an access cookie are used to protect reports, manage requests and reduce abuse.

Why we use it

We use that information to identify the vehicle, process the report purchase, obtain source records, deliver and retrieve reports, investigate failed payments or delivery, respond to support requests and meet applicable legal obligations.

Service providers and overseas processing

Stripe handles hosted payment processing. Blueflag supplies vehicle data products. Railway provides application hosting. These providers may process information outside Australia. RegoLens does not receive your full payment card number through the report website.

Website analytics and cookies

If you accept optional analytics cookies, Google Analytics measures visits, sessions, traffic sources, approximate country, device information and popular public pages. Google may process this information outside Australia. Analytics uses cookie identifiers; it does not receive vehicle form entries, VINs, registration plates, purchase emails, payment details or customer reports from our integration. Customer report and recovery pages are excluded, and tracked page addresses omit query strings and fragments.

You can accept or reject analytics in the cookie notice, or change your choice using Cookie settings in the footer. We remember that choice for up to 180 days. Analytics cookies last up to 180 days. Rejecting analytics does not stop vehicle checks or purchases.

Saved reports and security

Purchased reports and order records are retained for report retrieval, support, payment disputes and applicable recordkeeping requirements. Access controls protect report recovery, but no online system can promise absolute security. Keep your order reference and access links private.

Your requests and complaints

Email info@regolens.com.au to ask about access, correction, deletion or a privacy concern. We may verify your identity or purchase ownership and may need to retain some records for legal reasons. If a concern is unresolved, the Office of the Australian Information Commissioner explains the complaints process and its jurisdiction.