Paid but no report?
Email info@regolens.com.au with your order reference, purchase email and a description of what happened. We will check the payment and report status. Do not purchase the same report again simply because a download or recovery link failed.
Duplicate charges or service errors
Tell us if you believe a payment was duplicated or the service delivered the wrong result because of a system error. We assess the record and arrange the applicable remedy, which may include providing the report again or a refund. Do not email full card details.
Incorrect details or a change of mind
Check the VIN, plate and state before payment. A completed search cannot be undone or changed to another vehicle. Requests about customer-entered details or a change of mind are assessed in light of the work completed and your applicable rights; this policy does not remove remedies required by law.
Source records and your rights
An available result that differs from what you hoped to find is not, by itself, a failed service. Source information can also be unavailable; contact us if you believe the purchased service was not supplied as described. Nothing here excludes consumer guarantees or remedies under Australian Consumer Law.
Sources and further reading
Official guidance can change. Check the linked source for current details.